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🛡️ Consumer Protection Guide

Avoid Water Damage Restoration Scams in New London

Water damage strikes fast in New London, and so do scammers. They exploit your urgency after floods or leaks. Protect your home like family—spot red flags and verify pros before hiring.

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✓ Verify contractors • ✓ Spot red flags • ✓ Avoid common schemes

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✓ Scam-Aware Tips

Common Water Damage Restoration Scams in New London

Be aware of these tactic used by unlicensed operators

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Upfront Payment Scam

Scammers knock after a storm, 'assess' damage, demand full cash payment for materials, then disappear without starting work.

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Damage Inflation Scam

Exaggerate issues like 'hidden mold' or structural damage to upsell expensive, unneeded services.

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Bait-and-Switch Crew

Salesperson impresses, but sends unqualified workers who do poor work or damage more.

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Ghost Job Scam

Start demo work, collect partial payments, then abandon the job half-done.

How to Verify a Professional

1

Insurance

Request a certificate of insurance (COI) listing general liability and workers' comp. Call the insurer to confirm it's active and covers your job.

2

Licensing

Texas doesn't mandate a specific license for water damage restoration, but verify any claimed trade licenses (e.g., plumbing, mold remediation) via the Texas Department of Licensing and Regulation (TDLR) at tdlr.texas.gov. Check Rusk County building department for local requirements.

3

References

Ask for 3+ recent local references in New London or Rusk County. Call to verify they completed work on time, within budget, and to satisfaction.

Protection FAQs

Do water damage restorers need a license in New London, TX?

Texas lacks a specific state license for restoration, but check TDLR for related trades and Rusk County for permits. Look for IICRC certification as an industry standard.

How do I verify insurance?

Demand a COI naming you as additional insured. Contact the carrier directly to confirm coverage limits and expiration.

Is paying cash upfront ever okay?

No—it's a huge red flag. Legit pros use checks, cards, or small deposits with contracts.

What certifications matter most?

IICRC (Institute of Inspection Cleaning and Restoration Certification) for water damage pros. Ask to see current certs.

How soon should I hire after water damage?

Act fast to prevent mold (48-72 hours), but verify pros first. Don't let urgency lead to scams.

What if work seems wrong?

Stop work immediately, document issues, and consult another pro. Withhold final payment until fixed.

Hire with Confidence

Don't take risks with your property. We connect you with pre-screened, licensed professionals in New London.

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